General

When we collect information from you, it is our policy to meet fully the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the laws of Hong Kong which regulates the treatment of personal data. Personal data is any information relating to any living individual from which it is possible to identify that individual. In dealing with personal data, we will ensure compliance by our staff with the standards of security and confidentiality prescribed by the laws of Hong Kong.

This Statement explains our practice in relation to the collection, retention, storage and sharing of personal data.

Collection of Personal Information

We will occasionally collect personal data, such as your name and mailing address, from you which will be processed for the specific purpose which will be given at the time or for any purpose stated in this Statement. Such purposes may include but is not limited to the purchasing of tickets, handling of complaints, enquiries or feedback. The provision of personal data or any information is voluntary. However, any failure to supply all information requested by us may result in us being unable to process your requests fully or at all.

In addition to any specific purpose, where personal data is provided by you, we may occasionally use such data to send you materials regarding our new products and services or upcoming events. At the time of collection of the personal data you will be given the option to opt-out from receiving such materials. You may also change your preference with regard to such materials at any time by sending an e-mail to gr@oceanpark.com.hk or writing to Ocean Park Hong Kong, Ocean Park, Aberdeen, Hong Kong.

We shall make a record of your visit to this website. The record will show the domain name server address part of your email address and details of the pages visited. We only collect aggregate information about the number and types of visitors by reference to their domain name server address. This information is used by us for preparing general statistics on the usage of this website and may also be disclosed by us in the case of any unlawful use of this website.

We currently use "cookies" on the Website which are provided by a third party company on our behalf. The cookies tag each visitor's browser with a random, unique number. The cookie simply assigns a number and does not collect or disclose any personal information about the person using the browser. By noting where these uniquely numbered browsers on the website we are able, with the assistance of the third party company that helps us to analyse this information, to study traffic patterns and improve the Website

Security

We will use such secured encryption systems as are appropriate for the collection of your personal information over the internet, based on the type of information being collected. Unfortunately no security measures are 100% secure and it is possible that others may intercept the information you are sending.

We will also take such steps as are appropriate to ensure the security of that information while it is held by us. This will include password protection and other electronic security methods as well as physical security methods, where appropriate, to help ensure that the information can only be accessed by our authorised employees, which employees shall be made aware of the terms of this Statement and our duties to you under this Statement.

Any personal data we receive from you will not be disclosed to any third party except as provided herein, as notified to you at the time of collection by way of our Personal Information Collection Statement, or with your prior consent. We do not rent, trade or sell information gathered on line for commercial purposes.

Hyperlinks

This Statement only applies to Ocean Park Hong Kong. If you click on a hyperlink taking you from this website to another website, we shall not be responsible for the privacy and security practices or the content of such website and you should refer to the privacy policy of each website you enter.

Disclosure of Personal Information

We value all personal information received and do our best to maintain its privacy. Except with your prior consent or as required by law, we will not transfer or disclose your personal information to any third party except as stated below:-

1. our subsidiaries, associated companies and/or business associations;
2. any personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations insofar as required to enable us to provide, or assist us in providing, the services you have requested;
3. unless you have chosen not to receive marketing communications, our marketing communications and operations partners with whom it shares information for the purpose of providing you with special offers and information;
4. any person under a duty of confidentiality to us; and
5. any person to whom we are required to make disclosure under any law or court order applicable in or outside Hong Kong.

You should note that as we have no control over the acts of any third party, the privacy protection stated in this Statement ceases to apply to any information which has been disclosed to a third party in accordance with its policy. We endeavour to deal only with responsible third parties but assume no responsibility for the privacy protection provided by such third parties.

Data Retention

Personal information you provide to us will be retained only for such period as may be necessary for the carrying out of the purposes referred to in this Statement or as otherwise specified at the time of collection.

Personal Information Access and Correction

You are entitled to access personal data we hold about you and, if applicable, to correct or update it. You may do so by e-mail to webmaster@oceanpark.com.hk or write to :

Ocean Park Hong Kong
Ocean Park, Aberdeen, Hong Kong
Telephone : (852) 3923 2323
Facsimile : (852) 2554 2089

For SmartFun Members and participants of the education programmes/activities of Ocean Park Academy, they may correct or update their personal data by logging into their own accounts directly.

Changes of Our Online Privacy Policy

We reserve the right to change our online privacy policy. However, we shall not do so without posting those changes on our website. If at any point we decide to use personal data in a manner different from that stated at the time it was collected, we will notify you via email or by posting a prominent notice on our Web site thirty days prior to implementing the change. Your express consent will be needed before we use your personal data in this different manner.