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Ticket Arrangement During The Park’s Temporary Closure

Exclusive HK$350 Adult Admission Ticket for Hong Kong Resident, Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident, Exclusive HK$160 Child Admission Ticket for Hong Kong Resident

Guests holding unused electronic tickets purchased through Ocean Park's official website which are valid until 31 July 2020 or 31 December 2020, may apply for a refund before 31 December 2020 by emailing to refund.ticketing@oceanpark.com.hk attaching all electronic tickets and completing the “Exclusive HK$350 Adult Admission Ticket for Hong Kong Resident /Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident /Exclusive HK$160 Child Admission Ticket for Hong Kong Resident  – Electronic Ticket Refund Application Form”, which can be downloaded here. The refund does not include any value of in-park coupon.
 
Guests holding unused physical tickets purchased through Ocean Park Ticketing Office or 7-Eleven stores which are valid until 31 July 2020 or 31 December 2020, may go to Ocean Park Ticketing Office on or before 31 December 2020, to receive a cash refund or apply by post enclosing all original tickets and completing the "Exclusive HK$350 Adult Admission Ticket for Hong Kong Resident / Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident /Exclusive HK$160 Child Admission Ticket for Hong Kong Resident – Physical Ticket Refund Application Form", which can be downloaded here. The refund does not include any value of in-park coupon.
 
Guests who choose to revalidate the ticket can go to Ocean Park Ticketing Office on or before 31 December 2020 to get a ticket valid for on-day admission which will include the designated value of in-park coupon.

Admission Ticket or Product with a Fixed Date

Guests who have purchased fix date admission tickets or products (for example, Admission Ticket and Hong Kong Authentic Food Pass Combo, car park reservation deposit, Ocean FasTrack) through Ocean Park's official website or WeChat Mini Program, which were unused because of the Park’s temporary closure, refund will be made automatically and guests will receive a confirmation email. The refund process would take approximately 6 - 8 weeks.
 
Guests who have purchased fix date admission tickets or products through Ocean Park’s official ticket distributors, which were unused because of the Park’s temporary closure, please reach out to your original purchase channel to make the refund requests. Ocean Park will provide the necessary assistance where needed.

International Day of Persons with Disabilities (IDPD) – Ocean Park Fun Month Ticket

Guests holding "International Day of Persons with Disabilities (IDPD) – Ocean Park Fun Month" ticket dated 26 November 2020 or 27 November 2020 can go to Ocean Park Ticketing Office counter number 17 or 18 to exchange a ticket for on-day admission on 3 December 2020 or 4 December 2020.

Hong Kong – Ocean Park Amazing Moment Room Package

For guests who have purchased "Hong Kong – Ocean Park Amazing Moment Room Package" with their hotel stays during 25 - 27 November 2020 and were not able to enter the Park on 26 & 27 November 2020, guests can go to Ocean Park Ticketing Office to exchange a ticket valid for on-day admission on or before 11 December, 2020.

Birthday Complimentary Ticket

Not applicable for refund.  Guests who have not redeemed the birthday offer during the Park’s temporary closure period (ie. 26 January - 12 June, 2020, 14 July - 17 September 2020 and 26 November - 27 November 2020) can go to Ocean Park Ticketing Office to redeem a ticket for on-day admission, upon presentation of a valid Hong Kong Identity Document or Hong Kong Birth Certificate, on or before 31 December 2020.

Complimentary Ticket

Not applicable for refund.  Guests holding unused complimentary tickets with expiry date between 26 January and 31 December 2020 can enter the Park on or before 31 December 2020.  If the complimentary ticket is expired on the date of visit, guests have to go to Ocean Park Ticketing Office to exchange a ticket valid for on-day admission.  If the complimentary ticket is still valid, guests can enter the Park directly.

SmartFun Annual Pass Gift Voucher

Guests holding valid SmartFun gift vouchers (print or electronic version) issued between 27 January 2019 and 30 June 2020 can apply for conversion to admission tickets or apply for a refund. For details, please click here.

Ocean Park Corporation reserves the right to change/terminate the above ticket arrangement at any time without prior notice.