Home

Frequently Asked Questions

General

  1. Q: What qualifications does the education staff at OPAHK have? Have they undergone any training before conducting the courses?
    A: Most of our Education Specialists are degree holders in biological science or related fields. They have been well trained and must pass the relevant tests and evaluations before teaching OPAHK courses.
     
  2. Q: Are there any OPAHK courses available for individual application?
    A: All OPAHK courses are available for application only through registered regular Educational Organisations in the HKSAR and charitable institutions and trusts of a public character which are exempt from tax under section 88 of the Inland Revenue Ordinance. Students interested should contact their school for enrollment.

Application Procedure

  1. Q:  Can students apply for OPAHK courses on their own?
    A:
    Students should apply for the courses through their school or organisation. However, student unions or clubs can also arrange courses for a minimum of 20 students.
     
  2. Q: We are a non-school organisation; can we take the courses?
    A:
    Applicants from a registered regular Educational Organisations in the HKSAR receive higher priority. Applicants from non-regular Education Organisations which are exempt from tax under section 88 of the Inland Revenue Ordinance will receive a notification on whether the application was confirmed at latest one month before the activity begins.
     
  3. Q: How do I know if my online application is successful?
    A:
    The application will be confirmed by fax or e-mail within 7 working days upon receipt of the application form. Please contact our staff at 3923-2323 (select the language and press [4]) if you do not receive any notification.
     
  4. Q: What is the course capacity? Are there any special arrangements for groups of over 500 students?
    A:
    The maximum capacity for each course ranges from 20-40 students (except for Exhibit Walk programmes). Our daily capacity can reach up to 1,500 students. If school wants to arrange more students to come, we will arrange courses in more groups. If you have any enquiries, please call (+852) 3923 2323 (Once you have called the Hotline and selected the language, please press [4] to contact the Education Department at Ocean Park).
     
  5. Q: Is there any special discount for large groups of students?
    A:
    For every 5 student tickets purchased for the kindergarten programmes and for every 10 student tickets purchased for programmes at primary school level or above, one complimentary teacher’s ticket will be issued for student supervision. Please call (+852) 3923 2323 (Once you have called the Hotline and selected the language, please press [4] to contact the Education Department at Ocean Park) for more details.
     
  6. Q: If a student cannot attend a course for which he/she has paid in advance, can he/she receive a refund?
    A:
    The school may arrange a replacement student to attend the course, but fees are not refundable to individual students.
     
  7. Q: Will a refund be given if the course is cancelled due to bad weather?
    A:
    If any of the following situations occurs, OPAHK will reschedule the visit for the affected school or organisation within one month from the original date of visit, but no refund will be given.
    - The Hong Kong Observatory issues a red or black rainstorm warning, or;
    - The Hong Kong Observatory hoists a typhoon signal number 3 or above, or;
    - The Education Bureau or Social Welfare Department announces the suspensions of schools.
     
  8. Q: What is the minimum attendance for a course?
    A:
    The minimum attendance for a course is 20 students (except for Exhibit Walk programmes).
     
  9. Q: How do children with special needs join the course?
    A:
    We make every effort to ensure students with special needs receive the same pleasurable learning experience. Pre-trip briefings and site visits are offered to teachers as part of the preparation. We work closely with teachers and make necessary adjustments to the course content and setting of the venue to suit the needs of the students. For more details, please call (+852) 3923 2323 (Once you have called the Hotline and selected the language, please press [4] to contact the Education Department at Ocean Park) for more details.
     
  10. Q: What is the language of instruction?
    A:
    Cantonese, English or Putonghua can be selected as the language of instruction during enrollment.

Course Day Arrangements

  1. Q:  Can we enjoy free parking on the course day?
    A:
    School coach can drop off students at Ocean Park Entrances, additional charge will be applied for parking.
     
  2. Q: Can students or teachers stay behind after the course?
    A:
    Anyone who joins an OPAHK course can pay an additional stay-behind fee for a longer stay. This request and payment should be settled at the Ticketing Office before admission. This fee is waived for anyone with a valid Ocean Park admission ticket or Smartfun Annual Pass.
     
  3. Q: Do we need permission to take pictures or videos during the course?
    A:
    During the course, photographs may be taken for personal use. However, no video-taking is allowed. Commercial photography is strictly prohibited except with prior permission. Admission to the Park signifies your permission and agreement to Ocean Park to take and use your photographs or images for educational and promotional purposes.

Other

  1. Q:  How can I receive the latest news from OPAHK?
    A:
    We shall post our updates to our website and welcome to send us an email at opahk-news@oceanpark.com.hk.