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GUEST SERVICES
All you need for a pleasurable trip to Ocean Park.

Guest Services

Whether you are visiting us alone, with your family, children or in a tour group, Ocean Park provides a wide range of services and facilities to ensure that you are well taken care of during your time at Ocean Park.

Guest Relations

Guest Relations is located at:

THE WATERFRONT
The Park Entrance
THE SUMMIT
Thrill Mountain & Marine World

We welcome you to approach our Guest Relations counter to obtain guide maps, show schedule leaflets & information on services for guests with disabilities or other services such as itinerary suggestions and SmartFun Annual Pass theatre reservations.

Prayer Rooms are available for use by all guests, for quiet contemplation or prayer. Please enquire at Guest Relations.

General Enquiry Hotline

General Enquiry Hotline

Should you have any enquiries prior to your visit or require immediate assistance at the Park, you can always contact our Guest Relations through the General Enquiry Hotline at (852) 3923 2323. Our friendly Guest Relations Officers are always prepared to assist guests with queries about our facilities or any other Park-related issues. Smartfun Annual Pass members are welcome to call our SmartFun Hotline at (852) 3923 2222 for information on annual passes or member privileges.

Apart from general enquiries, we are delighted to have the opportunity to facilitate your marriage proposal in Ocean Park and make it the most memorable moment in your life. For details and pre- arrangement, please contact us via our hotline or email gr@oceanpark.com.hk.

While we always strive our best to deliver family fun and fond memories to our guests through continuous enhancement of the Park, we are delighted to hear your valuable comments on our facilities and services.

Tip Board

Tip Board

LED Tip Boards are available at Marine World, Aqua City Lagoon, Waterfront Plaza, The Summit Plaza and The Rainforest. Guests are welcome to check out the most updated facility/attraction queue times, show times and other park information from the Tip Boards.

Queue Assistance Programme

Queue Assistance Programme

Ocean Park is committed to enhancing our guest experience. To facilitate guests who are unable to queue for park facilities due to physical or psychological constraints, we are introducing the Queue Assistance Programme to provide needy guests with priority access at most of our attractions. Guests are welcome to call our hotline at (852)3923 2323, or approach Guest Relations on the day of their visit for further details.

Child Wristband

Child Wristband

Get a free wristband for your child at Guest Relations. The dual functioned wristband enables you to write down contact details on it and helps us reunite you with your child in case he/she is lost in the Park. This wristband also records your child’s height to provide a hassle-free ride experience for your child. For details, please check with Guest Relations.

Guardian Switch Service

Guardian Switch Service

This service provides convenience to parents/guardians whose young children do not meet the safety requirement of mechanical rides or do not wish to get on the ride, yet not miss out on our attractions. Please approach our Ride Attendants or staff members at Guest Relations to learn more about the Guardian Switch Service.

Baby Care Room

Baby Care Room

Located throughout the Park are Baby Care Rooms equipped with baby changers, bottle warmers and feeding seats.

Locker, Stroller and Wheelchair Rental

Locker, Stroller and Wheelchair Rental

Lockers, strollers and wheelchairs are available for rent at the Locker, Stroller and Wheelchair Rental in Aqua City. The Rental Fee for a single stroller is HK$100 per day, plus a HK$100 refundable security deposit. Wheelchair rental is available at HK$50 per day, in addition to a HK$100 refundable security deposit.

Please see below for detailed infomation about locker rental.

Area Location Locker Size
Height (inch)
Locker Size
Width (inch)
Locker Size
Depth (inch)
Rental
Main Entrance Near Cross Border Bus Stop 18 11 24.5 HK$100 per day
Waterfront Locker, Stroller and Wheelchair Rental in Aqua City 18 11 24.5 HK$100 per day +
HK$100 refundable deposit
Summit Near the exit of Ocean Express Summit Station 18 11 24.5 HK$20 per hour
Summit Thrill Mountain Locker Rental 18 11 24.5

HK$20 per hour

Remarks:

  • Locker rental is based on first come, first served basis.
  • Locker rental is only available during the park opening hours.
  • Guests should safeguard all the valuable belongings at all time.
  • Overtime charges will apply

Cloakroom service is also available at the Stroller and Wheelchair Rental in Aqua City if your personal belongings exceed the locker size. The cloakroom charge is HK$100 per each deposited item.


Payment Method and Currency Exchange

Payment Method and Currency Exchange

Ocean Park accepts cash (in HKD, RMB & USD), ESP and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay for ticket purchase at our Ticketing office. For purchases at the Park’s restaurants and souvenir shops, cash (in HKD, RMB & USD) and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay are accepted. Only cash payments are accepted at the food kiosks and mobile carts. In addition, currency exchange service is available at Ocean Square.

Re-entry

Re-entry

For same day re-entry, please have your hand stamped at the exit before leaving the Park. Upon presentation of your admission ticket and the hand stamp, our staff members will assist you in returning to the Park within the Park’s operating hours.

Facilities for Guests with Disabilities

For guests with physical disabilities

For guests with physical disabilities

Most of the exhibition halls and mechanical rides are accessible by physically disabled guests including toilets, ramps and theatre viewing platforms. There are also specially designed gondolas at the Cable Car, Ferris Wheel and Balloons-up-up-and-away for wheelchair bound guests.

For guests with visual disabilities

For guests with visual disabilities

A Braille guide is available for guests with visual impairment to better enjoy the Park's facilities. Just contact our Guest Relations Office upon arrival.

For guests with hearing disabilities

For guests with hearing disabilities

A Loop Pad System is available at the Guest Relations Office and Ticketing Office at Main Entrance for their convenience.

Guide Dog Latrine

Guide Dog Latrine

Guide Dog Latrines are located near the entrance of Old Hong Kong, The Waterfront and Hair Raiser, The Summit. Guests are welcome to approach our Guest Relations or any of our trained staff for assistance.