At 2:18 p.m. today, the Hair Raiser rollercoaster temporarily suspended operation shortly after a train, with guests onboard the ride, departed the boarding platform, as its safety system detected an abnormality. On-site staff executed standard exiting procedures immediately, as regularly practiced and reviewed for such situations. The first guest on the ride was exited safely from the ride exit stairs to the ground at 2:24pm and the remaining guests were also exited swiftly without reporting any discomfort or illnesses by 2:41pm.
The Electrical and Mechanical Services Department (EMSD) was notified of the incident immediately. The ride was suspended for the rest of today for thorough testing and review, and having cleared all of the appropriate tests, it will resume normal operation tomorrow.
The safety of our guests is always the top priority of Ocean Park, and the reliability of all rides at Ocean Park is consistently over 99.8%. Ocean Park is a year-round operating theme park and has a total of 22 mechanical rides in operation. All are inspected on a daily basis by a strong team of over 60 certified ride mechanics, and periodical maintenance checks are also conducted on a weekly, monthly and yearly basis to ensure the safety of the mechanical rides. In addition, the rides are subject to annual inspections by ride-surveyors, upon which a detailed report is written and submitted to EMSD. Rehabilitations by the in-house mechanics are also regularly scheduled, with assistance from the manufacturers, when required. In addition, Ocean Park also engages international ride safety consultants every year to review the conditions of all the rides, maintenance and operation practices, and records.